Product detailed description
- Roof rack Eckla I in stainless steel (2 pcs. in pack).
- Suitable for crossbars 30 x 20 mm.
- Coated with a protective cover.
GUIDE FOR RECEIVING YOUR KAYAK / CANOE
Dear Customer, Your kayak / canoe is on its way! Below you will find a clear and concise guide for a smooth handover. Careful adherence to these steps is crucial for protecting your investment.
Important Notice:
Perform the initial inspection of the packaging and kayak in the presence of the carrier who delivered the kayak. Cooperate with the carrier during the inspection to document any damage immediately.
Quick Process Overview
⚠️ CAUTION: Damage may be subtle (scratches, minor dents, cracks).
STEP 1: INSPECTION BEFORE ACCEPTANCE AND SIGNATURE
Item: Shipment Packaging
In the presence of the carrier, perform a visual inspection for damage to the kayak's packaging. What to check:
- Scratches and Gouges: Look for scratches or gouges on the packaging.
- Holes and Tears: Check if the film or cardboard is torn.
- Deformations: Note any dents on the bow, stern, or sides.
- Visible Kayak Damage: Check if any damage to the kayak is visible through the packaging.
Important: Even with the slightest damage to the packaging, it is necessary to note in the acceptance protocol “ACCEPTED WITH RESERVATION”!!!
This step is absolutely critical for any potential claim. Also, photograph the damage in the presence of the carrier.
You have the full right to a thorough inspection, even if the carrier is in a hurry.
STEP 2: DECISION BASED ON THE CONDITION OF THE SHIPMENT
Scenario A: No Apparent Damage
Sign for standard acceptance. Be careful when handling the package.
After the carrier leaves:
- Carefully unpack the kayak in a safe location.
- Thoroughly inspect the entire kayak: surface scratches, cracks or fractures, hull deformations, condition of all components.
If you find hidden damage:
- Take photographs (kayak from all angles, detailed shots of the damage).
- Keep all packaging for the claim.
- Contact us within 2–3 days of delivery.
Scenario B: Shows Damage
- Inform the carrier about the damage.
- Prepare a “Damage Report” with a precise description.
- Write in the protocol: “ACCEPTED WITH RESERVATION” (e.g., “scratches on the packaging”).
- Take photographs (details of the damage, the entire shipment, the label).
- Contact us as soon as possible.
- Alternative: For extensive damage, you may refuse the shipment.
After the carrier leaves:
- Unpack the kayak and check for additional hidden defects.
- Photograph any additional findings.
SUMMARY OF THE PROCESS
| Step | 🟢 Scenario A: Undamaged | 🔴 Scenario B: Damaged |
|---|---|---|
| Packaging Inspection | Check the packaging before signing. | Check the packaging before signing. |
| Decision | Accept if everything is in order. | Note reservation, photograph, contact us. |
| After Acceptance | Unpack, inspect, contact if necessary. | Unpack, check for further defects, contact us. |
| Contact | Contact us if hidden defects are found. | Contact us immediately. |
| Done | Enjoy your kayak! | Cooperate on the claim. |
CONTACT INFORMATION
Phone: +420 737 332 592
E-mail: info@kayak-shop.eu
Web: www.kayak-shop.eu/kontakty
Prompt action on issues = quick resolution.
SUCCESSFUL HANDOVER
If everything is in order, congratulations on your new kayak!
Enjoy great adventures on the water!
- All international orders are shipped via PPL carriers.
- After dispatching your order, we will send you an email with a tracking number.
If your delivery country is not listed here, please contact us. We will find the optimal shipping solution at the best price.
Shipping Costs via PPL
| Country | Shipping Cost (up to 20 kg) | Free Shipping from |
|---|---|---|
| Czech Republic | 99 CZK | 3,000 CZK |
| Belgium | 10.50 € | 200 € |
| Bulgaria | 15.50 € | 200 € |
| Croatia | 10.50 € | 200 € |
| Denmark | 10.50 € | 200 € |
| Estonia | 15.50 € | 200 € |
| Finland | 24 € | 200 € |
| France | 15.50 € | 200 € |
| Ireland | 24 € | 200 € |
| Italy | 15.50 € | 200 € |
| Lithuania | 15.50 € | 200 € |
| Latvia | 15.50 € | 200 € |
| Luxembourg | 10.50 € | 200 € |
| Hungary | 8.90 € | 200 € |
| Germany | 6.90 € | 200 € |
| Netherlands | 10.50 € | 200 € |
| Poland | 8.90 € | 200 € |
| Portugal | 24 € | 200 € |
| Austria | 6.90 € | 200 € |
| Romania | 15.50 € | 200 € |
| Greece | 29 € | 200 € |
| Slovakia | 6.50 € | 200 € |
| Slovenia | 15.50 € | 200 € |
| Spain | 24 € | 200 € |
| Sweden | 15.50 € | 200 € |
Paddle Shipping Costs
| Country | Shipping Cost | Free Shipping from |
|---|---|---|
| Czech Republic | 220 CZK | 5,000 CZK |
| Belgium | 19.90 € | 500 € |
| Bulgaria | 25.00 € | 500 € |
| Croatia | 19.90 € | 500 € |
| Denmark | 19.90 € | 500 € |
| Estonia | 19.90 € | 500 € |
| Finland | 29.00 € | 500 € |
| France | 25.00 € | 500 € |
| Ireland | 19.90 € | 500 € |
| Italy | 19.90 € | 500 € |
| Lithuania | 19.90 € | 500 € |
| Latvia | 19.90 € | 500 € |
| Luxembourg | 25.00 € | 500 € |
| Hungary | 19.90 € | 399 € |
| Germany | 19.90 € | 399 € |
| Netherlands | 19.90 € | 500 € |
| Poland | 19.90 € | 399 € |
| Portugal | 25.00 € | 500 € |
| Austria | 19.90 € | 399 € |
| Romania | 19.90 € | 500 € |
| Greece | 25.00 € | 500 € |
| Slovakia | 19.90 € | 399 € |
| Slovenia | 19.90 € | 500 € |
| Spain | 25.00 € | 500 € |
| Sweden | 29.00 € | 500 € |
|
If your delivery country is not listed here, please contact us. We will prepare a shipping cost calculation based on the destination. Select during shipping choice: Individual Shipping |
||
Kayak Shipping Costs
(length up to 300 cm)
| Country | Shipping Cost | Free Shipping from |
|---|---|---|
| Czech Republic | 20 € | Individual based on order value |
| Belgium | 59 € | 2,000 € |
| Bulgaria | 99 € | Individual based on order value |
| Croatia | 59 € | 2,000 € |
| Denmark | 59 € | 2,000 € |
| Estonia | 99 € | Individual based on order value |
| Finland | 119 € | Individual based on order value |
| France | 59 € | 2,000 € |
| Ireland | 119 € | Individual based on order value |
| Italy | 59 € | 2,000 € |
| Lithuania | 99 € | Individual based on order value |
| Latvia | 99 € | Individual based on order value |
| Luxembourg | 59 € | 2,000 € |
| Hungary | 39 € | 1,450 € |
| Germany | 39 € | 1,450 € |
| Netherlands | 59 € | 2,000 € |
| Poland | 39 € | 1,450 € |
| Portugal | 199 € | Individual based on order value |
| Austria | 19 € | 1,450 € |
| Romania | 99 € | Individual based on order value |
| Greece | 149 € | Individual based on order value |
| Slovakia | 19 € | 1,450 € |
| Slovenia | 39 € | 2,000 € |
| Spain | 199 € | Individual based on order value |
| Sweden | 149 € | Individual based on order value |
|
If your delivery country is not listed here, please contact us. We will prepare a shipping cost calculation based on the destination. Select during shipping choice: Individual Shipping |
||
Sea Kayak Shipping Costs
(length up to 500 cm)
| Country | Shipping Cost | Free Shipping from |
|---|---|---|
| Czech Republic | 59 €* | Individual based on order value |
| Belgium | 59 €* | Individual based on order value |
| Bulgaria | 59 €* | Individual based on order value |
| Croatia | 99 € | 3,000 € |
| Denmark | 59 €* | Individual based on order value |
| Estonia | 59 €* | Individual based on order value |
| Finland | 59 €* | Individual based on order value |
| France | 139 €* | Individual based on order value |
| Ireland | 59 €* | Individual based on order value |
| Italy | 119 € | 3,000 € |
| Lithuania | 59 €* | Individual based on order value |
| Latvia | 59 €* | Individual based on order value |
| Luxembourg | 59 €* | Individual based on order value |
| Hungary | 99 € | 3,000 € |
| Germany | 99 € | 3,000 € |
| Netherlands | 59 €* | Individual based on order value |
| Poland | 99 € | 3,000 € |
| Portugal | 59 €* | Individual based on order value |
| Austria | 99 € | 3,000 € |
| Romania | 59 €* | Individual based on order value |
| Greece | 59 €* | Individual based on order value |
| Slovakia | 89 € | 3,000 € |
| Slovenia | 119 € | 3,000 € |
| Spain | 59 €* | Individual based on order value |
| Sweden | 59 €* | Individual based on order value |
|
* The listed prices are minimum and may be increased or decreased based on the destination and order value. If your delivery country is not listed here, please contact us. We will prepare a shipping cost calculation based on the destination. Select during shipping choice: Individual Shipping |
||
Boat and Sea Kayak Shipping Costs
(length over 500 cm)
| Country | Shipping Cost | Free Shipping from |
|---|---|---|
| Czech Republic | 79 €* | Individual based on order value |
| Belgium | 79 €* | Individual based on order value |
| Bulgaria | 79 €* | Individual based on order value |
| Croatia | 79 €* | Individual based on order value |
| Denmark | 79 €* | Individual based on order value |
| Estonia | 79 €* | Individual based on order value |
| Finland | 79 €* | Individual based on order value |
| France | 79 €* | Individual based on order value |
| Ireland | 79 €* | Individual based on order value |
| Italy | 79 €* | Individual based on order value |
| Lithuania | 79 €* | Individual based on order value |
| Latvia | 79 €* | Individual based on order value |
| Luxembourg | 79 €* | Individual based on order value |
| Hungary | 79 €* | Individual based on order value |
| Germany | 79 €* | Individual based on order value |
| Netherlands | 79 €* | Individual based on order value |
| Poland | 79 €* | Individual based on order value |
| Portugal | 79 €* | Individual based on order value |
| Austria | 79 €* | Individual based on order value |
| Romania | 79 €* | Individual based on order value |
| Greece | 79 €* | Individual based on order value |
| Slovakia | 79 €* | Individual based on order value |
| Slovenia | 79 €* | Individual based on order value |
| Spain | 79 €* | Individual based on order value |
| Sweden | 79 €* | Individual based on order value |
|
* The listed prices are minimum and may be increased or decreased based on the destination and order value. The shipping cost will be determined individually based on the delivery address and type of boat. Select during shipping choice: Individual Shipping For an accurate calculation, contact us at info@kayak-shop.eu or by phone at +420737332592. |
||
Receipt and Claims
- Upon receiving the shipment, check the packaging. Report any obvious damage to the packaging immediately and note it in the transport protocol.
- A note can be added even with damaged packaging – any content defects can be claimed later. Please document the damage.
- Check the shipment contents after the driver leaves. Report hidden defects within 4 business days of receipt. Report obvious defects immediately and document them.
For availability verification or other inquiries, please contact us. We are happy to assist!
WATER ELEMENT – Kayak shop
Veslařská 26
624 00 Brno
Czech Republic
Phone: +420737332592
Email: info@kayak-shop.eu
Contact Us
